Citi Originations Tech Head in Atlanta, Georgia

  • Primary Location: United States,Georgia,Atlanta

  • Other Location: United States,Texas,Irving; United States,Illinois,Elk Grove Village

  • Education: Bachelor's Degree

  • Job Function: Technology

  • Schedule: Full-time

  • Shift: Day Job

  • Employee Status: Regular

  • Travel Time: Yes, 10 % of the Time

  • Job ID: 18046406


GCT NAM Citi Retail Services (CRS) Technology

Business Analysis Sr Group Mgr

Title: CRS Originations Tech Head

C-Level: C15

Primary Location: Atlanta, GA

Secondary Location: Irving, TX & Elk Grove Village, IL

Brief Description of the Organization

Citi’s Global Consumer Bank (GCB) is building a purpose-driven team to serve its globally diverse, digitally forward customers in top cities around the world. We’re looking for exceptional candidates who think digitally and differently, resolve problems in unconventional ways and strive to provide a remarkable experience for our clients. We define success by our Citi Leadership Standards: Develops our People, Drives Value for Clients, Works as a Partner, Champions Progress, Lives our Values and Delivers Results.

Citi’s Global Consumer Technology (GCT) organization serves the GCB global suite of products providing a full range of innovative and comprehensive set of services. Our businesses also offer industry-leading advanced technology, a strong worldwide presence and a powerful global franchise.

Overview of the Role

This role will be responsible for leading the Originations domain for Citi Retail Services (CRS) Technology within the NAM Technology Organization. The role will report to the GCT Retail Services Technology Head.

The role is accountable for delivering Strategic Transformation Initiatives in Originations of credit processing for Citi Retail Services. Strong leadership responsible for ensuring responsiveness to business needs and driving disruptive thought leadership and new approaches to accelerate business/Retailer priorities that are delivered at a high quality, on time and on budget. The role is responsible for orchestrating a consistent transformation across Front Office, Operations and Technology, and Retail Partners.

This leader is responsible for working across Front Office, Operations and Technology, and Retail Partners setting the overall strategy and approach for the boarding process of new Private Label and Co-Branded credit cards Partners to drive customer engagement and increase sales for Retail Partners. They are accountable to support CRS plans and goals, and provide both strategy and tactical activities to transform and enhance the technology applications and infrastructure.

In addition, this leader will oversee the overall life-cycle of our Retail Partners within Technology. This includes but is not limited to Business development (discovery to conversion of existing portfolios), launching new products, and supporting and enhancing the promotional value propositions of the card products for our Retailers. Once new Retailers are boarded on the CRS platforms, this leader will work with the Retailer to develop Technology strategies that are disruptive and innovated in the Retail space and incorporate and align within the NAM Technology strategy.

The role will be accountable for supporting over 30 Retailers overall technology engagement as well as developing and implementing innovative strategies in the areas of loyalty, rewards, discounts, pricing, and overall production assurance of systems and platforms supporting the Partnerships.

The ideal candidate will be a senior-level technology professional and be a visionary leader who will drive priorities while balancing risks, capital allocations, and change complexities throughout Citi Retail Services in support of our Retail Partners. The candidate must be able to solve complex problems and work through roadblocks. Big delivery experience as well as technical and functional expertise in a Financial Services environment with a willingness to ‘roll-up sleeves’ are a must. Being able to partner with the business and retailer to create effective solutions for strategic initiatives with innovation and forward compatibility are essential.

Objectives of the Role

  • Act as an end to end solution provider over Originations domain including multiple channels such as Mobile, Internet, and Retailer Point-of-Sale.

  • Ensure delivery of required product capabilities on schedule with quality, leveraging Citi delivery methodology

  • Drive process standardization with consistent measures of progress, quality, benefits across all teams to continue our drive towards a client centric organization creating product model principles

  • Define and mobilize proper governance to evaluate, approve, prioritize and track transformational initiatives

  • Ensure rigor in planning with regards and not limited to resourcing, testing, budget, critical path identification and risks

  • Improve timeliness in decision making across teams and escalate potential roadblocks, including developing a forward looking view of critical interdependencies and critical risks, identifying mitigation actions and identifying issues to escalate for Senior Management decision making

  • Drive disciplines in the area of Financials, SDLC and Program Management in order to have repeatable, high quality and on-time delivery.

  • Coordinate solutions across retailer and product teams – ensure appropriate integration of functions to meet goals; define necessary system enhancements to deploy new products and process enhancements

  • Support the strategic growth initiative

  • Partner with Business Delivery and continuously optimize the process of soliciting and onboarding new Retailers Partners

  • Accountable for the IT contract negations with new Retailers.

  • Responsible for leading discovery, documenting requirements and execution of activities and financials to launch new credit programs and convert existing portfolios.

  • Lead a team of senior technologist to work on the development of Technical strategies with Retail Partners and integrate those strategies into the overall innovative and Forward Compatible CRS Technology roadmap to drive customer engagement and drive retail sales.

  • Oversee overall production assurance and contractual service level adherence of Retail contracts to continually improve system availability. Work and lead initiatives across the enterprise to improve system availability.

  • Support cardholder innovation in areas of; Card issuance Loyalty, Rewards, Discounts, pricing, and change in terms.

  • Work with partners in the implementation of various digital wallet solutions and execution of card less customer engagement with our Retailers.

  • Improve interaction model and provide greater clarity and accountability between business, retailers, and project teams.

  • Focus on culture, communication and alignment across all GCT teams.

  • Demonstrate strong knowledge of Information Security and Compliance.

  • Capable of eliciting user requirements/stories and understand impacts against book of work as well as other programs in flight and put necessary mitigation steps.

  • Develop innovative solutions focused on improving customer experience, reducing cost and accelerating time to market while being fully compliant with risk, compliance and regulatory policies of NAM and Citi globally.

  • Execution/Delivery experience of large transformation programs.

  • Support our Talent Management and Mobility strategy.

  • Lead discussions with Retailers Executive Management on complex technology issues, strategies, and contractual alignment.

Skills and Work Activities that support these responsibilities include:

  • Ability to lead, influence, and interact seamlessly across Citi Sr. Leadership and Executive Management of our Retail Partners across the spectrum of contract negotiations, strategy, innovative thinking, program delivery, and production assurance.

  • Provide senior leadership and advice/counsel on large-scale strategic initiatives and act as the representative on senior executive working groups

  • Engage in innovative problem solving activities, requiring conceptual thinking as they will be responsible for creating 'out of the box' solutions with prototypes and pilots. Certain proposals will involve extensive involvement in all phases - cost & benefit analysis of in-house vs outsourcing, timeline, expenses associated to initial outlay, cost of customization and cost to run and speed to market.

  • Develop and implement best-in-class processes, metrics, and practices.

  • Establish and build relationships and partnerships across all levels of business, technology, operations and retail partners.

  • Champion an inclusive and diverse global mindset to attract, develop and advocate a deep and diverse talent pool within the organization that includes effective coaching and development.

  • Drive successful performance management, talent management and communications.

  • Demonstrated experience managing multiple work streams.

  • Identify and drive resolution of issues, including those outside established programs of work.

  • Collaborate with stakeholders to ensure program scope definition meets business objectives.

  • Manage the identification of risks which impact program delivery and ensure mitigation strategies are developed and executed when necessary.

  • Exercise control over budget, policy formulation and planning and significant contribution to future strategy.



  • 15+ years of progressive senior technology leadership experience in the financial industry or a related field with a strong understanding/focus on Finance Service & Credit Card Processing.

  • Experience leading large-scale transformation Programs at multinational financial institutions, driving Governance and Delivery Excellence processes

  • Experience in contract negotiations

  • Delivery of high-quality strategic large-scale projects/releases

  • Experience running an application development organization and BA expertise a significant plus

  • Rounded knowledge of all aspects of the technology stack in a large scale, complex organization is critical. Experience and knowledge in both distributed and mainframe systems are preferred

  • Successful track record as a change leader in a large and complex environment

  • Demonstrated ability to take an organization from a perspective of legacy technology to a position of industry leading technology innovation

  • Possess a track record of transforming a business through strong execution and delivery

  • Strong talent focus and ability to successfully recruit and develop experts from leading organizations

  • Ability to communicate a compelling vision and inspire others to deliver on an ambitious, complex, roadmap

  • Ability to engage and influence stakeholders at all levels within an organization, from the most technical engineer to the most savvy business / executive leader

  • Possess uncompromising ethics, unwavering integrity and understanding of risk & regulatory process, as well as outstanding communications and interpersonal skills

  • Familiarity with the major line of business activities within Global Consumer Technology. Broad financial expertise with knowledge of corporate affairs, financial and economic fundamentals, and business policies, products, processes, systems and roles

  • Flexibility with travel

  • Great at mentoring, coaching as well as being a diversity champion

  • Dynamic, engaging style with excellent written and oral communication across different audiences

  • Strong analytical, strategic thinking and communication skills - must have ability to synthesize, develop and present clear and concise recommendations

  • Collaborative and team player, ensuring overall business success

  • Exceptional influencing skills with sound judgment and decision making skills

  • Ability to build relationships with key leaders and stakeholders including the CRS CEO and SLT, General Managers of Partnership teams, Technology Function Head, and Retail's Executive teams with thought leadership to develop strategies, lead day-to-day engagements and address complex issues with our Partners, and execute programs with strong governance and financial discipline that drive value, increase customer engagement and drive sales within the retail space.