Harland Clarke IMPLEMENTATION SPECIALIST II in Birmingham, Alabama

This job was posted by https://joblink.alabama.gov : For more information, please see: https://joblink.alabama.gov/ada/r/jobs/2447255


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Harland Clarke is a leading provider of quality payment solutions, multi-channel marketing campaigns, and secure data-driven lead generation programs and critical communications. In addition, Harland Clarke provides promotional products, call centers, and governance, risk and compliance (GRC) solutions. The company delivers operational excellence and intelligent solutions to more than 50 million consumers and 5 million small and medium sized businesses per year through its relationships with 8,500+ of the nation?s leading financial institutions, large retailers, affiliate marketing companies and accounting software providers. Harland Clarke is a wholly owned subsidiary of Harland Clarke Holdings. For more information, visit www.harlandclarke.com or follow Harland Clarke on LinkedIn and on Twitter @HarlandClarke.

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Rewards

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Take charge of your future with our generous 401K savings plan with company match, which is vested from day one.

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Participate in our company wide well-being program that also serves to lower your annual health insurance premiums.

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Explore new education opportunities with our Tuition Reimbursement Plan which covers up to $5,250.

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We offer work-life flexibility, meeting personal obligations along with professional success.

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Position Summary

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Plans, coordinates, and manages the execution of new solutions on behalf of the client and in support of client business objectives and prepared strategic plans; serves as the primary point of daily contact for the client with regard to specific projects and fosters a positive client-company relationship.

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Key Duties / Responsibilities - Essential duties are identified by asterisks.

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Serves as the main point of contact for the client regarding project initiatives; serves as the liaison for client projects by channeling all project-related communications with the client, outside suppliers, internal team members, and other company staff members including Sales (Marketing Directors and Payments Solutions), Client Strategy, Creative Services, Data Management and Processing/IT, Legal, Business Intelligence and Analytics, Channel Management (Contact Center and Internet) Production, Finance/Billing, and Program Owners. Acts as a project manager overseeing meetings / conference calls with the client and team members to review project initiatives and communicate updates on the progress, opportunities, and financial implications of activities (some meetings may require travel to the client site) Coordinating the generation of final pricing after requirements are gathered. Provides project management for all change orders and works with the client on final program product approval. ( 35%)

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Manages project process through the implementation of company processes and procedures in order to meet established client deadlines; communicates timeliness to project team members and updates as necessary; manages client budgets and project expenses; ensures quality control throughout each stage of the process. ( 30%)

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Maintains documentation related to individual client programs by: opening a client file in the database, compiling and distributing a client task list, setting up the client program using the program management access application, maintaining status reports for assigned projects and distributing to team members; developing written communication to inform team members of any changes in their project roles; maintaining client edit and approval documents on such items as decision documents, copy, creative work and documents pertaining to test ng and acceptance of client files. ( 15%)

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Serves as the liaison with Business Intelligence and Analytics including assisting in writing decision specifications; coordinating client review and approval of decision specifications and conducting audits as necessary. ( 10%)

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Provide leadership to and mentor other members of Implementations Team. Including, but not limited to, guidance in Project Management and Business Analysis during existing projects, creation of processes that improve the overall team performance, attend regular meetings on other projects for review and improvement. (5%)

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Travel up to 25% of working time. ( 5%)

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*with or without reasonable accommodation.

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*in increasing order of supervisor's ability to reassign duties as an accommodation.

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*performs other duties as required or assigned which are reasonably within the scope of the duties above.

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Education & Knowledge Required

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Requires a bachelor?s degree in marketing, communications or a related field, or requires knowledge, skill and mental development equivalent to the completion of four years of college, with courses in marketing.

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Experience / Skills / Abilities Required

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Requires 6-8 years of account management , business analysis, or project management experience, preferabl