Republic Services Inside Sales Representative - Residential Leads in Chandler, Arizona

About Us

Republic Services is an industry leader in U.S. recycling and non-hazardous solid waste. Through our subsidiaries, Republic’s collection companies, recycling centers, transfer stations, and landfills focus on providing effective solutions to make proper waste disposal effortless for our 14 million customers. We’ll handle it from here., our brand promise, lets customers know they can count on Republic to provide a superior experience while fostering a sustainable Blue Planet for future generations to enjoy a cleaner, safer and healthier world.

Why Work with Us

Our Company cannot thrive without great people devoted to serving customers, the community, and the planet. We hire the best people to make Republic a great place to work. We are focused on attracting talented individuals across professions who are as committed to serving customers and the planet as we are. We strive to create a workplace that's meaningful and rewarding to our 33,000 employees. That's why we are proud to be recognized as Best Large Employer by Forbes, World’s Most Ethical Companies by Ethisphere, and One of the Most Meaningful Companies to Work for in America by Business Insider.

Job Description

The Inside Sales Representative–Residential Lead Sales is responsible for following up on leads generated from the website and other sources to obtain customer information that supports the ability to establish new accounts. The Inside Sales Representative – Residential Lead Sales may also be responsible from time to time, for inbound calls and follow-up to ensure customer retention and to identify potential new business that may lead to targeted profitable growth in support of the Company’s business objectives as necessary.

Knowledge, Skills & Abilities

Preferred Qualifications

Principal Responsibilities

  • On a regular basis, initiates outgoing customer calls and emails with prospective clients in a professional manner to establish new business.

  • Utilizes Salesforce to manage leads as well as enter all activities and account information.

  • Receives inbound calls for new business or from existing Republic Services customers for expanded business opportunities. Builds effective customer relationships and customer loyalty; seeks to understand if Republic Services is meeting service standards, understands customers’ needs, and addresses any issues.

  • Responds to all residential open market lead opportunities within the timeframe required by supervision. Makes multiple contact attempts as outlined by the standard process.

  • Provides customers with service details and information provided to start service.

  • Responds to all cancellation requests, following standard operating procedures and escalation policy as appropriate.

  • Meets regularly with direct supervisor/manager to review lead process, sales progress versus goals and status of activities.

  • Attends sales meetings and/or training and maintains open communications with sales team members to maintain current understanding of all Company products and services; participates in learning and training opportunities when appropriate to continuously build customer services and sales knowledge, skills and abilities.

  • Performs other job-related duties assigned or apparent.

The statements used herein are intended to describe the general nature and level of the work being performed by an employee in this position, and are not intended to be construed as an exhaustive list of responsibilities, duties and skills required by an incumbent so classified. Furthermore, they do not establish a contract for employment and are subject to change at the discretion of the Company.

Qualifications

  • High School diploma or GED. (Required)

  • One year of prior customer service experience. (Required)

  • Bachelor’s Degree preferred.

  • Waste industry, service industry or related experience desirable.

Rewarding Compensation and Benefits

Eligible employees can elect to participate in:

  • Comprehensive medical benefits coverage, dental plans and vision coverage.

  • Health care and dependent care spending accounts.

  • Short- and long-term disability.

  • Life insurance and accidental death & dismemberment insurance.

  • Employee and Family Assistance Program (EAP).

  • Employee discount programs.

  • 401(k) plan with a generous company match.

  • Employee Stock Purchase Plan (ESPP).

Republic Services is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, sexual orientation, gender identity or expression, national origin, age, disability, protected veteran status, genetic information, or any other characteristic protected by applicable law.