Citi Credit Operation Officer in Chennai, India

  • Primary Location: India,Tamil Nadu,Chennai

  • Education: Bachelor's Degree

  • Job Function: Operations Credit Ops

  • Schedule: Full-time

  • Shift: Day Job

  • Employee Status: Regular

  • Travel Time: No

  • Job ID: 18044940



Business / Department Objectives:

  • To handle the day to day operations for Credit Card / Ready Credit, report reviews, documentation reviews

Core Responsibilities:

  • Report Review of accounts opened / account maintenances

  • Process customer instructions

  • Documentation review on accounts

  • MIS Management

  • Key Metrics Reporting

Day-to-Day Responsibilities:

  • Receive, Review and verify and process customer applications through various channels

  • Perform maintenances in customer accounts

  • Review reports to ensure audit proper on documentation, Perform control checks on document / instruction

  • Perform daily reconciliation of work items received and processed

  • Liaise with branch staff to clarify, highlight deficiencies and rectify incomplete instruction

  • Perform account maintenance functions to support the various products processed by the dept.

Financial / Budgetary: No

Individual Contributor (IC) / Managerial: IC

Key Deliverables:

  • Ensure day to day operations are performed and SLAs are met as per agreed for all businesses

  • Timely and accurate processing and customer resolution

  • Timely escalation on incomplete/delayed processing

Day-to-Day Responsibilities:

  • Data entry of applications and passing of credit adjustments

  • Perform credit searches with the Bank’s vendors and associates.

  • Provide administrative support to credit officers such as following up with customers on their requests or to request for documents from customers.

  • Perform account maintenance functions to support the various products processed by the dept.

  • Perform reports distribution.

  • Continuously provide quality services to all customers




  • Bachelor’s


  • Graduate with 2-3 years’ experience in banking operations

  • Exposure to Account Opening/Account Maintenances

  • Knowledge of Credit Card lending will be an added advantage


  • Flexible to work in any shift

  • Require excellent written and spoken English skills

  • Proficiency in typing

  • Candidate should have competency in Office tools