Citi CBPS AU Coles Retention Officer in Manila, Philippines

  • Primary Location: Philippines,National Capital,Manila

  • Education: Associate's Degree/College Diploma

  • Job Function: Customer Service

  • Schedule: Full-time

  • Shift: Rotating

  • Employee Status: Regular

  • Travel Time: No

  • Job ID: 18042373


  • Provide Quality Customer Service and Sales

  • Empathizes with the customer and takes ownership in resolving issues

  • Address card cancellation requests

  • Anticipates the customer's needs and responds appropriately

  • Professionally manage challenging customers

  • Participate with TLs in the performance management process

  • Handle all tasks according to company principles

  • Resell features and benefits of Citibank Cards

  • Identify and report inadequacies in operations including customer complaints, equipment and system faults, problems that could potentially affect any stakeholder


  • With excellent communication skills and ability to effectively probe and utilize empowered language

  • Uphold high work ethics and demonstrates professional maturity at all times

  • Able to work independently and with minimal supervision

  • Can multi-task and deal effectively with pressure

  • Demonstrates the ability to understand and handle account closure

  • Adaptable and proactive