UnitedHealth Group Small Business Renewal Account Consultant - Birmingham, AL in Metairie, Louisiana

This position is responsible for the sale of renewals for groups of 51-99 eligible subscribers. The position is responsible for retaining all SB customers through exceptional service and through development of strong relationships with customers, general agents and brokers.

Primary Responsibilities:

  • Responsible for renewing existing business (51-99 life segment) and selling new business to existing accounts (NBEA)

  • Supports sales efforts targeted at potential new and renewal accounts; collaborate with Account Executive to determine appropriate product(s) to position to brokers / customers

  • Responsible for end to end customer experience

  • Research, analyze and identify root causes of complex service issues for brokers and customers

  • Direct dedicated functional experts (billing, customer service, claims, etc.) on corrective action steps / issue resolution to ensure end to end resolution of the issues

  • Lead, direct and conduct enrollment/benefit meetings and health fairs for assigned business

  • Train and consult with brokers and employers on enrollment, benefits and electronic service processes

  • Influence, demonstrate and train employer groups about UnitedHealthcare's online electronic services, tools, and technologies

  • Coaches and supports Account Consultants in managing: 1) Timeliness and quality of support provided to AEs, management, customers, and brokers 2) number and quality of customer / broker training sessions delivered on eServices and business impact resulting from that training

  • Promotes and supports the SB service model

  • Participates in special projects as requested by management

  • Gathers data and identifies trends in order to recommend process improvement strategies, i.e., research issues to analyze root causes and determine corrective action; identify trends in process metrics and service issues to determine root causes

Required Qualifications:

  • College degree or equivalent work experience in the managed health care industry

  • 3+ years industry experience (preferably in benefit enrollment with account management or new business sales strongly preferred in a managed health care industry)

  • Superior customer service skills including a sense of urgency and ownership for resolving client issues

  • Requires underwriting, financial and analytical skills

  • Excellent group presentation and training skills

  • Demonstrated knowledge of benefits

  • State Life and Health Insurance License or ability to obtain upon hire

  • Travel as required

Preferred Qualifications:

  • Strong problem solving and organizational skills

  • Demonstrated relationship management skills

  • Excellent communication (written and verbal) and listening skills

Careers at UnitedHealthcare Employer & Individual. We all want to make a difference with the work we do. Sometimes we're presented with an opportunity to make a difference on a scale we couldn't imagine. Here, you get that opportunity every day. As a member of one of our elite teams, you'll provide the ideas and solutions that help nearly 25 million customers live healthier lives. You'll help write the next chapter in the history of health care. And you'll find a wealth of open doors and career paths that will take you as far as you want to go. Go further. This is your life's best work.(sm)

Diversity creates a healthier atmosphere: UnitedHealth Group is an Equal Employment Opportunity/Affirmative Action employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, protected veteran status, disability status, sexual orientation, gender identity or expression, marital status, genetic information, or any other characteristic protected by law.

UnitedHealth Group is a drug-free workplace. Candidates are required to pass a drug test before beginning employment.

Job Keywords: Small Business Renewal Account Consultant, Birmingham, AL, Jackson, MS, Alabama, Mississippi, Telecommute, Metairie