Centennial Bank Teller Supervisor in Mountain View, Arkansas
This job was posted by https://www.arjoblink.arkansas.gov : For more information, please see: https://www.arjoblink.arkansas.gov/ada/r/jobs/2221475 GENERAL DESCRIPTION OF POSITIONEnsures that the teller area is managed in an efficient and effective manner, and that transactions are conducted with speed and accuracy while meeting or exceeding service quality standards. Leads by example by exhibiting strong, quality customer care and sales minded attitude. ESSENTIAL DUTIES AND RESPONSIBILITIES1. Assigns work duties and work schedules to tellers.2. Monitors cash limits in teller stations and branch and makes appropriate shipment decisions.3. Provides approval on other teller's transactions.4. Monitors and reports various activity for the branch; e.g. teller outages, transactions as assigned.5. Review timecards and track absences and tardiness and communicate to supervisor.6. Provides guidance to tellers relating to operational and auditing policies and procedures.7. Participate in goal setting and attaining established goals.8. Identify and provide staff training.9. Coach staff to cross sell bank products and services.10. Assists tellers in resolving service problems, complex inquiries and other customer issues.11. Perform all duties of a Sr. Teller.12. Serves as back up for CSR as required.13. Completes all required monthly audit reports and ensures compliance.14. Completes required BSA/AML training and other required compliance training as assigned.15. Lift coin bags up to 50lbs.16. Perform any other related duties as required or assigned.EDUCATION AND EXPERIENCEHigh school or GED, plus specialized schooling and/or on the job education in a specific skill area; e.g. data processing, clerical/administrative, equipment operation, etc, plus 2 years related experience and/or training. Or equivalent combination of education and experience.COMMUNICATION SKILLSAbility to effectively communicate information and respond to questions in person-to-person and small group situations with customers, clients, general public and other employees of the organization.MATHEMATICAL SKILLSAbility to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals. Ability to compute rate, ratio, and percent and to prepare and interpret bar graphs.CRITICAL THINKING SKILLSAbility to solve practical problems and deal with a variety of known variables in situations where only limited standardization exists. Ability to interpret a variety of instructions furnished in written, oral, or diagram formats.REQUIRED CERTIFICATES, LICENSES, REGISTRATIONSNonePREFERRED CERTIFICATES, LICENSES, REGISTRATIONSSome outside banking related coursesSOFTWARE SKILLS REQUIREDBasic: 10-Key, Payroll Systems, Spreadsheet, Word Processing/TypingRESPONSIBILITY FOR WORK OF OTHERSCarries out supervisory responsibilities in accordance with the organization's policies and applicable laws. Responsibilities may include but not limited to interviewing, hiring and training employees; planning, assigning and directing work; appraising performance, rewarding and disciplining employees; addressing complaints and resolving problems.Supervises a small group (3-7) of employees, usually of lower classifications. Assigns and checks work; assists and instructs as required and performs same work as those supervised, or closely related work, a portion of the time. Content of the work supervised is of non-technical nature, but presents numerous situations to which policies and precedents must be interpreted and applied.WORKING CONDITIONSSomewhat disagreeable working conditions. Continuously exposed to one or two elements such as noise, intermittent standing, walking; and occasional pushing, carrying, or lifting.ENVIRONMENTAL CONDITIONSThe following work environment characteristics described here are representative o f those an employee encounters while performing essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.The noise level in the work environment is usually moderate.PHYSICAL ACTIVITIESThe following physical activities described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions and expectations.Semi-repetitive, low physical. Semi-repetitive type work which requires periods of concentration for varied time cycles as prescribed by the tasks.While performing the functions of this job, the employee is continuously required to talk or hear; regularly required to stand, walk, sit, use hands to finger, handle, or feel, reach with hands and arms; frequently required to stoop, kneel, crouch, or crawl; an. The employee must frequently lift and/or move up to 50 pounds; regularly lift and/or move up to 25 pounds. Specific vision abilities required by this job include close vision. ADDITIONAL INFORMATIONNot indicated.