Alaska Airlines - Alaska Air - Horizon Air Ramp / Customer Services Agent in Pasco/Tri Cities, Washington
The starting hourly wage for this position is $13.05 + flight benefits on Alaska and Horizon Air
HORIZON AIR STORY
Horizon Air: behind the name are men and women with a "can-do" spirit and a passion for excellence. Launched in 1981, as the regional carrier for Alaska Airlines, Horizon Air provides service to cities and communities throughout California, Colorado, Idaho, Montana, Oregon, Utah, Washington, and Alberta and British Columbia (Canada). As a partner to Alaska Airlines, we turn regional travel into a different kind of commute, impromptu visits, weekend getaways, and stopovers along global journeys - and we do so dependably, efficiently, enjoyably. In this way, we're not just an airline; we're the route to more people, places, and experiences. A catalyst for larger communities, more closely connected. Horizon Air is a subsidiary of Alaska Air Group Inc. (NYSE: ALK).
The Ramp and Customer Services Agent is often the first person from Horizon that our customers will meet in person. Not only is customer service very important, so is the ability to work in physically demanding and varying weather conditions. One moment a CSA is scanning people on to a flight and the next, they are repeatedly lifting 50lb bags on and off aircraft or de-icing an aircraft 30 ft in the air. Then going back inside to help customers with a smile.
This role is perfect for someone who can work flexible hours. Perhaps you have your own business that you can schedule around your hours. Or you are new to the workforce or starting a second career. If you've worked outside or in physically demanding conditions with some customer service computer oriented experience, then this is the job for you. It's hard but also very rewarding. Opportunities for advance exist for everyone especially those who excel at their performance. Exceptional attendance and reliability is imperative. Strong computer skills required.
Provide frontline customer service to our passengers
Work directly with passengers in ticket purchases, passenger check-in and flight boarding involving the heavy use of a computer based reservation program (IMAGE)
Work outdoors in all types of weather conditions - duties include baggage and cargo handling, aircraft marshaling, and aircraft deicing
Other duties as assigned.
This Variable Time position is 10 hours (on average) per week. Split Shifts
This position will be close to full-time for the first 3-4 weeks of training
We are looking for candidates who are flexible and able to work early mornings, afternoons, late evenings, weekends and holidays
Travel to Portland for 1 week of ground training
Travel to Seattle several weeks later for 9 consecutive days (Mon - following Wed) of customer service training
This is shift work based on bid seniority. After training, hours will fluctuate depending on the needs of the station with first shift as early as 4am and working as late as 1am. If a flight is delayed, employees are required to stay until the flight is complete even if that means after the scheduled end of the shift.
High school diploma or equivalent required
Minimum age of 18
Must be authorized to work in the U.S.
Valid driver's license with a good driving record required, defined by the following: No DUI, DWI, reckless or negligent driving within the last five years, no suspensions, terminations or revocations in the last five years, and no more than three moving violations in the last two years
Previous customer service experience required
Bilingual strongly preferred (Spanish/English)
Friendly, knowledgeable and polite in all situations
Keyboard proficiency required
Excellent written and verbal communication skills
Strong diplomacy and teamwork skills
Strong problem solving skills
Strong organizational skills
Ability to consistently lift 50 pounds required
Ability to juggle multiple tasks in a fast-paced and at times stressful environment
Ability to perform basic mathematics required
Ability to work flexible schedules to include weekends and holidays required
Strong ability to listen and respond effectively to repetitive questions
Regular and predictable attendance required
If selected, ability to attend 9 day training in Seattle, WA and Portland, OR required
The location for this position is in Pasco, Washington
OUR CULTURE - HORIZON AIR
For eligible employees, our company offers a competitive total rewards package that includes insurance coverage (medical, dental and vision care), a 401(k) retirement savings plan, monthly and annual incentive bonus plans, time off and a generous employee travel program (with flight privileges on Alaska Airlines as well).
Key to Horizon Air's success is its distinctive culture, where partnership thrives and co-workers go out of their way to help each other. Our values reflect who we are at work and in our communities: Own Safety, Do the Right Thing, Be Kind-Hearted, Deliver Performance, and Be Remarkable. Horizon Air also fosters a diverse and inclusive culture and is an Equal Opportunity Employer.
Please apply on or before: June 27, 2018
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Alaska Airlines and Horizon Air do not tolerate discrimination or harassment on the basis of race, color, creed, religion, national origin, alienage or citizenship status, age, sex, sexual orientation, gender identity or expression, marital status, disability, protected veteran status, genetic information, or any other basis protected by applicable law. Employees or applicants who inquire about, discuss, or disclose their compensation or the compensation of other employees or applicants are also protected by law.
Alaska Airlines y Horizon Air no toleran discriminacion o acoso en base a raza, color, credo, religion, origen nacional, estatus migratorio de residencia o ciudadania, edad, sexo, orientacion sexual, identidad de genero o expresion, estado civil, discapacidad, estado veterano protegido, informacion genetica o cualquier otra base protegida por la legislacion aplicable. Empleados o aspirantes que indaguen, discutan o revelen su compensacion o la remuneracion de otros empleados o aspirantes tambien estan protegidos por ley.
Job ID: 32290
Location: Pasco/Tri-Cities, WA
Full/Part Time: Part-Time