Cognizant Social Media Content Analyst in Phoenix, Arizona

This job was posted by http://www.azjobconnection.gov : For more information, please see: http://www.azjobconnection.gov/ada/r/jobs/3092864 nn


+ Become and remain knowledgeable about Leading social media products and community standards

n

+ Assist our community and help resolve inquiries empathetically, accurately and on time

n

+ Make well balanced decisions and personally driven to be an effective advocate for our community

n

+ Strong interpersonal skills, verbal and written communication skills and most importantly empathy

n

+ Display a strong bias to doing what?s right for our community in supporting Leading social media objectives

n

+ Investigate and resolve issues that are reported on social media such as requests for account support and reports of potentially abusive content

n

+ Respond to user inquiries with high quality, speed, empathy and accuracy

n

+ Use market specific knowledge, signals and insights to spot and scope scalable solutions to improve the support of our community of users

n

+ Gather, analyze and utilize relevant data to develop ways to improve the overall user experience on the site

n

+ Enforce social media terms of use by carefully monitoring reports of abuse on the site

n

+ Review the reported content within agreed turnaround times and standards of quality

n

+ Identify inefficiencies in workflows and suggest solutions

n

+ Recognize trends and patterns, and escalate issues outside the company policy

n

VEVRAA Federal ContractorRequest Priority Protected Veteran ReferralsEOE -Veteran /Disabled/Minority/AA/F/M/SO